PetSmart

The young lady that help groom my pet was awesome. How ever the one star was for the attuide and lack of customer service I experience from the taller young lady with glasses on duty 10/27 at 2:30. A bit upset to even bother to get her name. I stop coming to this location for a while due to the bad experience from pervious staff. And yet here we are again. I will not be back even if they offered the grooming for free.

Took my puppy for his first haircut and when my roommate went to watch she saw the woman holding him by the neck while brushing him violently and screaming at him to be quiet, while ripping his hair out and scolding him when he was crying and shaking. We are outraged that this is allowed to happen, and no one stopped her from abusing him when he is only 17 weeks old and barely weighs 2 pounds.

Originally made a grooming appointment a little over a month out due to that being the first available appointment. A couple weeks later got an email that my appointment was cancelled with no reason or call from store. I was able to make another appointment around the same time thankfully. Now the day of my appointment it was cancelled and nothing open for another month. While I understand things happen it’s really frustrating to have waited so long and not have any options for another month. Grooming appointments are booked out everywhere so had I known this place was going to be so flakey I would have booked elsewhere. Based on the reviews I read today about this place I am glad I didn’t end up having my dog groomed here and will not be going here as well as letting everyone I know my experience. If you can’t staff properly you should either not have a grooming department or have a manager who knows how to manage a schedule. A great tip would be to have someone on staff for backups or even walk ins!

Honestly, they should be shut down until their fish keeping is dealt with. I’ve never been so disturbed by the lack of animal care at a pet store. I couldn’t tell for sure but besides the terrible algae bloom that created water so foggy you couldn’t see past the glass, but it looked like the turtle they had for sale was dead. The whole experience was tragic. Unacceptable!

Groomers are lazy, rude and care less about the actual animals. Groomer claimed my dog couldn’t get groomed on Christmas Eve because she was matted and kept licking her! Called a mobile grooming salon the day after Christmas that came and groomed her perfectly. No complaints about her being matted and didn’t even have to cut her short like petsmart stated they would have to. 10/10 would NOT recommend this petsmart. But definitely check out Tay with Paw Tails N.C. She is thorough and truly heaven sent.